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What does device triage mean?

(Topic created: 02-16-2024 12:47 PM)
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ChrisAllen
Comet
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Galaxy S24

Just checked my trade in update and it says device triage. What does that mean? 

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S24
This means they are currently checking your device to ensure that it meets the trade-in criteria.
ChrisAllen
Comet
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Galaxy S24
Ok, so nothing to worry about? My phone was mint when I sent it in. I have pics and video of the whole process.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S24
Nope, you should have nothing to worry about! The device status will be updated fairly soon though.
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ChrisAllen
Comet
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Galaxy S24
Last year they tried to not give me the max trade in value and I had to fight with em to fix it. My phone was perfect I sent it. I won't accept any less.
terminator9
Comet
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Galaxy S24
i would not worry at all...
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