Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

[Cole51]

I had a three and a half excursion yesterday with Verizon yesterday to get my eSIM profile setup on my S24 Ultra where they finally were able to install it remotely through wifi. During this I had to skim through the initial setup without paying much attention and would like to factory reset through settings to get the chance to take my time during the initial setup. Through my research I've found conflicting accounts of whether this will remove my eSIM profile, which I'd really like to avoid doing again considering the issues Verizon Support had with getting my new phone activated. I've seen some things about a prompt to save or delete eSIM profile during the reset, but I myself haven't seen it before the button to delete all data and do the reset. Thank you for your help!

[GaryB82]

Normally when you preform a factory reset it will ask if you want to remove the eSIM also

[Cole51]

Following the process of Settings>General Management>Reset>Factory data reset>Reset> it brings me to the screen to select Delete All and from what I've seen once clicking this button the phone does the factory reset, is this correct or will it ask after this button?There is no prompt to select whether to keep or remove the eSIM prior

[GaryB82]

I don’t have a eSIM but I’ve seen the option before let me tag someone @LongHiker @Rydah they have esims and should know

[kimberleigh · Accepted solution]

Yes it does prompt to factory reset and keep esim or FR and delete all esims. Prompt shows if phone is currently utilizing an esim. If it has a hard sim, you won't get the prompt.

[Cole51]

Thank you for the reply, just to clarify, this prompt to keep or delete eSIMs appears after selecting to delete all data?

[kimberleigh]

Yes

[Cole51]

Thank you so much! You were correct where the Verizon reps were wrong

[LongHiker]

@GaryB82 Sorry, I don't use an ESIM. 

[Rydah]

I can confirm, factory resetting does prompt you to either remove or keep the esim setup on the device.