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02-12-2025
08:28 PM
(Last edited
02-18-2025
12:16 PM
by
SamsungJoJo
) in
The device care on my new Galaxy 25 Ultra, freezes when checking for updates. I then have force quite it to get out of it. Has anyone else had this?
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02-13-2025 06:44 PM in
Galaxy S25- Mark as New
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02-13-2025 06:45 PM (Last edited 02-13-2025 07:12 PM ) in
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02-14-2025 09:22 AM in
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02-14-2025 09:25 AM in
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02-14-2025 09:45 AM in
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02-13-2025 05:49 PM in
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02-13-2025 05:51 PM in
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02-14-2025 02:05 PM in
Galaxy S25Hi TheMiz, Thanks for being part of the Community. We know it's frustrating having the phone freeze when checking for updates from Device Care.
Have you tried clearing the app cache? https://www.samsung.com/us/support/answer/ANS10001372/
Does it freeze using the other option, or just through device care?
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02-14-2025 04:31 PM in
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02-15-2025 06:28 AM in
Galaxy S25