New S25 Ultra Unable to setup work profile using company portal

[userS1pDcmBfQl]

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department 😞 Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

[ship1]

I am in Texas and still not able to connect

[userQSY12KlvAx]

I thought the issue has been fixed for the US folks, looks like that's not the case.

I just tired again, still not working here in the UK..

Anyone from the UK who managed to setup the work profile on your S25?

[aliqizalbash]

Confirming I have just been able to create work profile using Company Portal.

S25 Ultra, unlocked,  preorder, UK (no software updates)

Update information • One UI version: 7.0 • Android version: 15 • Current version: S938BXXU1AYA1 / S938BXXU1AYA1 • Security patch level: 1 December 2024

[Fandri]

I've the exactly same situation in Italy.

[Aron1]

UK - S25 ultra .. all working OK with Work profile - Intune company portal NOW!! finalyy.

[polasji]

Hi, have you reboot/restart the phone? or just worked without your changes? My still blocked.

[Aron1]

It just worked without any changes.. just tried randomly, and it started to work.

[Polenta22]

Can also confirm it worked for me on S25+ in UK. Performed a restart before but don't kmow if it's necesary or not

[userQSY12KlvAx]

Finally working here in the UK after so many days trying. 

I rebooted the phone before trying.

[kashateja]

What a relief. Finally working in the UK ....yay !!