Post OneUI 8.5 Upgrade / Video Call Issue.

[userIzHov1g89d]

After the OneUI 8.5 upgrade, video chat with another android phone (even another Samsung phone with oneUI 8.5) fails. It keeps saying "video declined". If the other phone tries the same, they get a "video declined" error as well. This seems to work fine before the upgrade as I would make routine video call.

Just a side note, video calls through google Meet do still work however.

[Robin621k]

I am unsure how to phrase this politely, that's simple hogwash!

Could you please clarify why this issue appears to be exclusive to AT&T's network, specifically with their Video over Internet (ViLTE) services? This is a proprietary service, distinct from Google Meet. My understanding of the process is as follows: Samsung incorporates the security patches provided by Google and addresses any bugs within their operating system. Once these steps are completed, the software is then transferred to the carriers. The carriers are responsible for conducting thorough testing of everything on their network, including their ViLTE services. If no issues are found, the carriers, not Samsung, then release the software to their customers. If a carrier were to identify a compatibility problem with their network and determine that it originated from the modem drivers (Qualcomm), they would then return it to Samsung for a fix. Since it was not returned to Samsung, it suggests that AT&T may have caused an issue with ViLTE on their servers. Both Verizon and T-Mobile offer this service to locked devices, and there have been no reports from their customers within the members app, only from AT&T customers.

[1BlessedMama]

I'm having the same issue. Phone just went through the update & now I cant video call with my mother. I liked being able to just video from the phone, without having to do Google meet. I hope they fix this issue soon.

[loveangel]

It's the UI 8.5 software issue. The camera permission for the default phone app is completely missing. I can't even go to the camera permissions itself and give the app permission, it's not showing on there as well.

[KatzenHaus]

Update today on my s25 and partner s25 and the video call button is completely missing. AT&T says it is a Samsung issue

[vmprblood]

ugh im having this issue as well and its super frustrating. im really hoping it gets fixed soon

[userGjeMvE564Q]

My phone ran updates while I was sleeping, now every time I try to video call, it just says "Video Declined" I have tried, people calling me have tried... help!?

[Charkatak]

Try to report(send feedback) it in the support tab.

[welpthatstaken]

This is what happened to mi e after the update. Has anyone figured out how to fix it yet?

[Robin621k]

Are you on AT&T?

[userGjeMvE564Q]

Yes I am