Original topic:

Post OneUI 8.5 Upgrade / Video Call Issue.

(Topic created: Monday)
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userIzHov1g89d
Asteroid
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Galaxy S25
After the OneUI 8.5 upgrade, video chat with another android phone (even another Samsung phone with oneUI 8.5) fails. It keeps saying "video declined". If the other phone tries the same, they get a "video declined" error as well. This seems to work fine before the upgrade as I would make routine video call.

Just a side note, video calls through google Meet do still work however.
Robin621k
Honored Contributor
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Galaxy S25
Are you on AT&T?
userGjeMvE564Q
Asteroid
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Galaxy S25
Yes I am
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Robin621k
Honored Contributor
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Galaxy S25
Please submit feedback in the support section of the members app. You are not the only AT&T customer with this issue. Try to replicate the issue and report it within 15 minutes of occurrence. Take screenshots and upload them with your error report. Do not close the members app while logs are being collected.
userGjeMvE564Q
Asteroid
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Galaxy S25
I submitted there. Ty for the guidance.
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Dan2023
Honored Contributor
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Galaxy S25
Video calling is a carrier feature. Please contact your carrier for assistance.
Javier60
Cosmic Ray
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Galaxy S25

Video call declined s25 ultra

 
meself
Honored Contributor
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Galaxy S25
User Action: The recipient tapped the decline button or sent a custom quick response message.

"Do Not Disturb" or Focus Mode: The recipient has set their device to block incoming calls, which can prevent notifications.

App Settings/Permissions: In apps like Messenger or WhatsApp, denied calls can result from missing camera/microphone permissions.

System Issues/Bug: A known issue in Google Meet or Messenger might cause calls to fail or ring on other devices

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meself
Honored Contributor
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Galaxy S25
What i found
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welpthatstaken
Constellation
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Galaxy S25
This happened to mine as well after the update. Still cant figure it out
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user1SvAPwZ1JV
Cosmic Ray
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Galaxy S25
If you have att for your provider, im assuming its the same on all carriers, and you use your native video calling (not google or facebook) then do NOT update. It removes the ability to use that feature and forces you to use google meet. Completely trash app and unstable when not on a pristine network. My native video calling worked so much better in less than optimum service.