So I bought my s25 ultra straight from Samsung pre-ordered, it came on the 1st and I tried to activate it and I got what everyone else was getting when trying to activate with an esim. I went to the Xfinity store and they said they can't activate it they even told me they thought it was a bootleg s25 ultra and they said that I would have to try again after the official launch date. Then Xfinity released a statement saying that you can activate your s25 ultra so I called customer support and the guy told me that they're not going to activate my phone because Xfinity wants to sell their own phones and that I wouldn't be able to activate my phone for 2 to 3 months. He said they do it deliberately and they did it with that iPhones and they're going to do it with this one too and told me I was out of luck. This is insane. My phone is unlocked and they're refusing to connect it and on top of that when I check for compatibility it says that it's locked on the previous carrier when it's a brand new unlocked phone. Has anyone else had this issue?
No, because they said it's not compatible. Im going to go get a physical sim for this S24 ultra and move it over to the S25 ultra and see if that works. Since I live in Egypt, I have to drive an hour 1 way to the Xfinity store.
