Original topic:

Visual voicemail app not available on unlocked phone

(Topic created: 8 hours ago)
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PrudhviReddy
Asteroid
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Galaxy S25

I can't find the visual voicemail app on the samsung store on my s25 ultra. My friend has it on his s24 ultra

36 Replies
MikeC86
Galaxy
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Galaxy S25
Turn off wifi and set it up on mobile data
usermzeJaY3BsM
Neutron Star
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Galaxy S25

Visual voicemail is sadly a tool that carriers use to convince people to buy branded devices.  Lots of carriers restrict Visual Voicemail to device that are locked to their carrier, and the sim card will actually disable the app from working if it is installed in an unlocked variant of the same device.  You can call in and complain to your carrier, but the person answering the phone will have no idea what you are talking about as they don't even inform their own employees that they do this.

siegfre
Halo
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Galaxy S25
Not true. I have an unlocked phone & use AT&T Visual Voicemail app
usermzeJaY3BsM
Neutron Star
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Galaxy S25
Actually this is still true. It does not happen to all unlocked phones. I am on an unlocked S24 ultra on AT&T and have it,but others don't. Just because it is not true for you does not mean it is not true for others.
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MikeC86
Galaxy
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Galaxy S25
I have always used unlocked phones on Verizon network without any problems with visual voicemail. The error pops up if your on wifi. Turn wifi off and use mobile data to set it up.
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userOLFAXkslpM
Constellation
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Galaxy S25

I just got my unlocked S25U yesterday and I'm running an AT&T/Firstnet sim.

Google play was only showing me VVM version 4.15.0.10239 and said it was incompatible with my SM-S938U1.  

I was able to find an APK for version 4.18.0.10242 on apkmirror.com

I was able to side load it, then had to go thru the process of allowing restricted access to SMS for whatever reason... but finally got it to work. 

Kind of a pita process to go thru, but it works now. 

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userTALfujUWiY
Constellation
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Galaxy S25

Samsung releases another disaster. The s25 Ultra isn't "ultra" at all. I wish I had kept the S24. This device should be seamless and near perfection especially given the cost. IT SHOULD BE A GOOD PHONE FIRST. I IT doesn't matter how good the camera is if I cant obtain voice messages quickly and easily! I go to the play store to download my carriers visual voice mail app (AT&T) and it says the app is not compatible with this device!!! Crazy. Samsung , GET IT TOGETHER !

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