Visual voicemail app not available on unlocked phone

[PrudhviReddy]

I can't find the visual voicemail app on the samsung store on my s25 ultra. My friend has it on his s24 ultra

[MikeC86]

Your welcome

[Robc21]

It worked for me, also!  Thank you!  S25 Ultra. 

[MikeC86]

Your welcome

[mgnrwn]

I have Visible and an unlocked s25 ultra. my s23 ultra did not have VVM for whatever reason. I just went into the VM app and got a "welcome to visual voicemail" message. I tried setting it up but it won't set up. gives me a Sorry message and to contact customer service with an error code

I've seen other people having issues and I've seen people say to clear cache... how do I do that? 

if anyone has had any success with visible VVM specifically, I would really appreciate some help!! 

[Focr06]

Who's your provider...

[mgnrwn]

Visible

[Singador]

Also, restart your phone and try accessing the app again. I was having the same issue, and I realized that I hadn't restarted my phone since I received it. Once I did, it asked me to set up the voicemail again, and it worked fine.

[mgnrwn]

I have, it didn't work

[MikeC86]

Turn off wifi and set it up on mobile data

[usermzeJaY3BsM]

Visual voicemail is sadly a tool that carriers use to convince people to buy branded devices.  Lots of carriers restrict Visual Voicemail to device that are locked to their carrier, and the sim card will actually disable the app from working if it is installed in an unlocked variant of the same device.  You can call in and complain to your carrier, but the person answering the phone will have no idea what you are talking about as they don't even inform their own employees that they do this.