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Constellation

Transferring Photos

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My phone says it's running out of storage so I was trying to transfer my pictures onto my laptop (Chromebook). However, when I connect the phone and select my files folder my pictures won't load. I tried backing up my pictures on the cloud, a google docs folder, and Google photos but they won't load. Does anyone have any solutions? I don't want to reset my phone and lose these.

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Samsung Care Ambassador

Re: Transferring Photos

JUMP TO SOLUTION

Hey, 

Hey,

@userNVgdAvWmC2

If all else fails try opening my files, internal storage, dcim and copy the album  to Samsung cloud drive, Google drive or one drive? It takes a little longer but at least they will be safely stored. After the factory data reset copy the albums you want back into the dcim folder. 

Best regards, 

CLF 

T-mobile

Galaxy S9 SM-G960U 

G960USQS7CSK3

Security Patch Level

December 1st , 2019

 

 

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Samsung Moderator
Samsung Moderator

Re: Transferring Photos

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Just to confirm is it uploading to your google docs? Also if it is does it allow you to look at them on your phone just not your Chromebook? 


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Constellation

Re: Transferring Photos

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I was unable to upload them on google docs. Only in google photos are all my pictures visible outside of my gallery but when I log in on the chromebook to any of the cloud/back up accounts not all of the pictures are there.

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Samsung Moderator
Samsung Moderator

Re: Transferring Photos

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I would recommend reaching out to google for support. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Care Ambassador

Re: Transferring Photos

JUMP TO SOLUTION

Hey, 

Hey,

@userNVgdAvWmC2

If all else fails try opening my files, internal storage, dcim and copy the album  to Samsung cloud drive, Google drive or one drive? It takes a little longer but at least they will be safely stored. After the factory data reset copy the albums you want back into the dcim folder. 

Best regards, 

CLF 

T-mobile

Galaxy S9 SM-G960U 

G960USQS7CSK3

Security Patch Level

December 1st , 2019

 

 

View solution in original post

Reply
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