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- Active 2 watch, I have had it over a year and has started irritating my skin on my wrist. I switched arms and continued to have same issue. Do you have any suggestions or a band with material behind the watch???
Solved! Go to Solution.
Thanks for reaching out.
I'm so sorry to hear that you are experiencing this and I can completely understand the frustrations this may have caused you. I will be happy to escalate your case to our specialized team for further assistance. Can you please provide the following information below in a private message so I can do so? http://bit.ly/2GGYul4 **If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.**
Complete Physical Address (City, State, Zip Code):
Contact Phone Number:
Full Model Code:
When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?
Also, our specialized team will be able to answer any questions or concerns regarding different band options for you.
I just wanted to check in to see if you still need any assistance?
Please note that the notification email is a Do Not Respond email address. You will need to respond directly to the message.