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Original topic:

Active 2 Heart Rate not working

(Topic created: 09-09-2021 09:54 PM)
userr25PsQOGZo
Constellation
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Galaxy Watch

My SG Active 2 Watch Heart Sensor stopped work8ng for no reason and I keep my apps and system OS up to date. Another thing i noticed is that there is no green light on on the back of my watch anymore. I have tried many things but with no good results. 

Can Samsung Support or somebody else help me find a solution.

Model: SM-R820

Serial: <hidden>

One UI Watch Version: 2.0

Tizen Version: 5.5.0.2

Software version: R820XXU1DUE3

Thanks in Advance,

Luis

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here is an article that may help with the sensor: https://www.samsung.com/us/support/troubleshooting/TSG01003204/ You can also try the factory reset as suggested by @HollowKinghttps://www.samsung.com/us/support/answer/ANS00084702/ If the sensor is still not working, it would be recommended to have the watch evaluated by a certified technician. To locate an authorized service center, you can use this link https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. I apologize for any inconvenience! 



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3 Replies
HollowKing
Cosmic Ray
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Galaxy Watch
Have you tried a factory restore your watch?
ocea
Astronaut
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Galaxy Watch
Lol
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here is an article that may help with the sensor: https://www.samsung.com/us/support/troubleshooting/TSG01003204/ You can also try the factory reset as suggested by @HollowKinghttps://www.samsung.com/us/support/answer/ANS00084702/ If the sensor is still not working, it would be recommended to have the watch evaluated by a certified technician. To locate an authorized service center, you can use this link https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. I apologize for any inconvenience! 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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