Active 2 Heart Rate not working

[userr25PsQOGZo]

My SG Active 2 Watch Heart Sensor stopped work8ng for no reason and I keep my apps and system OS up to date. Another thing i noticed is that there is no green light on on the back of my watch anymore. I have tried many things but with no good results. 

Can Samsung Support or somebody else help me find a solution.

Model: SM-R820

Serial: <hidden>

One UI Watch Version: 2.0

Tizen Version: 5.5.0.2

Software version: R820XXU1DUE3

Thanks in Advance,

Luis

[-Misfit-]

Have you tried a factory restore your watch?

[ocea]

Lol

[SamsungRei · Accepted solution]

I understand how frustrating this is. Here is an article that may help with the sensor: https://www.samsung.com/us/support/troubleshooting/TSG01003204/ You can also try the factory reset as suggested by @-Misfit-. https://www.samsung.com/us/support/answer/ANS00084702/ If the sensor is still not working, it would be recommended to have the watch evaluated by a certified technician. To locate an authorized service center, you can use this link https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. I apologize for any inconvenience!