Original topic:

My workout trainer app on my watch just some how stop connecting from my phone I

(Topic created: 4 weeks ago)
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Qiktogetufit
Constellation
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Galaxy Watch
My galaxy active is not registering my workouts on this app called workout trainer. This is very essential because it tells me my heart rate and the next workouts I'm doing. I really need to see how to fix this please
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2 Replies
polymatrix
Cosmic Ray
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Galaxy Watch
Hi Qik,
To help to find out what might be happening, a few pieces of info will help:
1) Did the Workout trainer app, the galaxy active, and/or your phone recently receive any updates? If so, contacting the respective parties for technical support might be best.
2) As a basic measure, restart your active & the phone you're running the workout trainer app from.
3) Unpair & re-pair your active with your phone.
4) Check the permissions of the app, the active, and any permissions that are app-specific (that is, inside the trainer app if there's anything which requires special access to fitness trackers).

Hope this helps, please let us know!
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Qiktogetufit Have you contacted the developers of that app to see if they can provide a recommendation? 

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