JUMP TO SOLUTION Solved

Original topic:

Active Handover not available to switch between 2 watches on international devices

(Topic created: 10-12-2024 12:37 AM)
1132 Views
Tinw
Asteroid
Options
Galaxy Watch

Hi all! In a previous thread (which I can't reply to anymore), @LongHiker said

"You can enable active handover so when you put one watch on the charger and put the other on your wrist, the app switches to the now active watch."

Where do I find this option? I've been unable to find it and also haven't seen any documentation about this anywhere. Because this pretty much is my exact use case - two watches that I switch whenever one is low on battery.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch

@Tinw It sounds like it must be a regional thing. This user to user discussion group is for Samsung US products and services. To find the group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/ 

View solution in context

0 Likes
Reply
11 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch
It's in Galaxy Wearable settings. In the Wearable app, click the icon with 2 circles and 2 squares. Then click the 3 dot menu, select Settings, and enable Auto Switch.
0 Likes
Reply
Tinw
Asteroid
Options
Galaxy Watch

I can get there, but I don't see that option: https://ibb.co/Wy4FzHg

I've granted all the available permissions. Is this maybe limited by region?

 

0 Likes
Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch
You can post a screenshot here.
0 Likes
Reply
Tinw
Asteroid
Options
Galaxy Watch

1000036412.png

Sure, anything that'll help ☺️

0 Likes
Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch
It should be in that menu. 1728744731794_1728744731787_0.jpg
0 Likes
Reply
Tinw
Asteroid
Options
Galaxy Watch

Then I'll raise a support request with Samsung. Thanks for your assistance!

0 Likes
Reply
Tinw
Asteroid
Options
Galaxy Watch

That was fast: looks like OneUI 6.1.1 is the prerequisite for this feature. So I'll have to wait until my watches are updated to that version.

Source: Samsung support via WhatsApp.

Case closed.

0 Likes
Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch

@Tinw Hmm, this feature has worked for me for several years... well before 6.1.1. 

The option may have been in a different location for earlier versions of the OS. 

0 Likes
Reply
Tinw
Asteroid
Options
Galaxy Watch

Or it might only be rolled out in my region (Germany) since One UI 6.1.1. Which watch(es) and which OS version do they have?

0 Likes
Reply