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Active Handover not available to switch between 2 watches on international devices

(Topic created: 10-12-2024 06:38 AM)
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Tinw
Asteroid
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Galaxy Watch

Hi all! In a previous thread (which I can't reply to anymore), @LongHiker said

"You can enable active handover so when you put one watch on the charger and put the other on your wrist, the app switches to the now active watch."

Where do I find this option? I've been unable to find it and also haven't seen any documentation about this anywhere. Because this pretty much is my exact use case - two watches that I switch whenever one is low on battery.

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
It's in Galaxy Wearable settings. In the Wearable app, click the icon with 2 circles and 2 squares. Then click the 3 dot menu, select Settings, and enable Auto Switch.
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Tinw
Asteroid
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Galaxy Watch

I can get there, but I don't see that option: https://ibb.co/Wy4FzHg

I've granted all the available permissions. Is this maybe limited by region?

 

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
You can post a screenshot here.
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Tinw
Asteroid
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1000036412.png

Sure, anything that'll help ☺️

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
It should be in that menu. 1728744731794_1728744731787_0.jpg
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Tinw
Asteroid
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Galaxy Watch

Then I'll raise a support request with Samsung. Thanks for your assistance!

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Tinw
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That was fast: looks like OneUI 6.1.1 is the prerequisite for this feature. So I'll have to wait until my watches are updated to that version.

Source: Samsung support via WhatsApp.

Case closed.

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Tinw Hmm, this feature has worked for me for several years... well before 6.1.1. 

The option may have been in a different location for earlier versions of the OS. 

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Tinw
Asteroid
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Galaxy Watch

Or it might only be rolled out in my region (Germany) since One UI 6.1.1. Which watch(es) and which OS version do they have?

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