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Original topic:

Arm burnt samsung active watch

(Topic created: 05-31-2021 07:57 PM)
user90LcYJpliT
Constellation
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Galaxy Watch

Hi

I have samsung active watch and just started wearing it. Somehow my arm has got a blister burnt mark on it 

Has anyone else had this issue?

 

Thanks 😊

1 Solution


Accepted Solutions
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello @user90LcYJpliT,

 

I'm very sorry that you are having to experience this. I will be happy to further assist with your concerns. Can you please provide the full model number and the serial number from the back of the watch in a private message? http://bit.ly/2GGYul4

 

Also, if you don't mind providing some additional information below so I can forward your case to our specialized team.

 

 

Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:

 

 

Photos of Symptom:

 

 

When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?

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4 Replies
Icemaniac31
Cosmic Ray
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Galaxy Watch
I have the active 2 and haven't had that issue
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userQTMPRl9JlA
Asteroid
Options
Galaxy Watch

My watch recently started overheating too, factory reset did not solve the issue.

 

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello @user90LcYJpliT,

 

I'm very sorry that you are having to experience this. I will be happy to further assist with your concerns. Can you please provide the full model number and the serial number from the back of the watch in a private message? http://bit.ly/2GGYul4

 

Also, if you don't mind providing some additional information below so I can forward your case to our specialized team.

 

 

Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:

 

 

Photos of Symptom:

 

 

When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?

View solution in context

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hey again,

 

I just wanted to check in to see if you still need any assistance regarding your concerns?

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