Auto Cycling activities not recorded on Samsung health while using the Galaxy watch 4

[Amac1]

Hi,

I have a Classic Galaxy 4.

If i start cycling the watch picks it up as an activity, but it is not recorded in the Health app.

It used to, until the latest update.

Is there anything I can do to get it working ?

Thanks for your help,

alex  

[Amac1]

Just giving this a little bump, in case anyone has any ideas, thank you 🙂

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with the auto-detect cycling workout not showing up in the Samsung Health app and I would be happy to look into this further for you. Just to clarify, are you using these steps in this link to set up your cycling auto-detection: https://www.samsung.com/us/support/answer/ANS00083510/

Please note under Step 4, the cycling autodetect workout feature is not available for the Watch4 or Watch5. If you continue to experience these symptoms, I would recommend submitting an error report. Please give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

I would also recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...