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Original topic:

Back button freezes and stops the customized feature from happening on my Galaxy watch 6 Classic

(Topic created: 12-28-2023 05:37 PM)
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FlopD0g
Constellation
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Galaxy Watch

Sometimes when I press the back button on my Galaxy Watch 6 Classic it will freeze for a second then put me back on my home screen and lock me out, I have my back button configured to show recent apps, it works about half the time, very annoying. Is there a way to fix this or am I stuck with this forever?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with you back button causing your watch to freeze and taking you to the home screen. I would be happy to look into this further for you. I would recommend trying to reset your watch and then testing before restoring from backup. This will allow us to rule out any software symptoms that may be causing the symptom you are experiencing. Also, please check for a backup on your device prior to resetting. Give this link a try for the proper steps to factory rest your Galaxy watch 6 classic: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried a factory reset and are still experiencing this symptom, I would recommend submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Please use this link for the proper steps to submit an error report: https://us.community.samsung.com/t5/deletedMessagesforum/How-to-submit-an-error-report/td-p/2479947

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with you back button causing your watch to freeze and taking you to the home screen. I would be happy to look into this further for you. I would recommend trying to reset your watch and then testing before restoring from backup. This will allow us to rule out any software symptoms that may be causing the symptom you are experiencing. Also, please check for a backup on your device prior to resetting. Give this link a try for the proper steps to factory rest your Galaxy watch 6 classic: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried a factory reset and are still experiencing this symptom, I would recommend submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Please use this link for the proper steps to submit an error report: https://us.community.samsung.com/t5/deletedMessagesforum/How-to-submit-an-error-report/td-p/2479947

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