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Original topic:

Bixby link to spotify on watch 7

(Topic created: 4 weeks ago)
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proteinshake
Constellation
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Galaxy Watch
Hi,
I've been trying to use bixby commands like "play a song on spotify" on watch 7, it says to log in into spotify, while i'm already logged in into spotify both on watch and my phone. 

The watch notification opens spotify command center on watch's bixby setting with a "link account" button on top. 

On button press it keeps loading for few second and back to same state and does nothing. My spotify presmium account is linked to samsung account already and shows such both on watch and device. I' US based.
Have tried reseting watch once, clearing cache and data on both device and watch, re-linking spotify to samsung and bixby, re-setting bixby + more. Nothing worked.

How to resolve the issue? And be able to use bixby for spotify?


This is an ongoing issue raised by few in past too https://www.reddit.com/r/GalaxyWatch/comments/17kykjr/comment/kqde2xn/

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be to not be able to use an app on your Galaxy Watch 7. As you have already tried all the troubleshooting steps available, I would recommend submitting an error report. This will allow our team of engineers to get a hands-on look at your device: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be to not be able to use an app on your Galaxy Watch 7. As you have already tried all the troubleshooting steps available, I would recommend submitting an error report. This will allow our team of engineers to get a hands-on look at your device: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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