Thank you for reaching out. I can certainly understand your frustration with your watch not responding to the tap at the connection point between your watch and phone. I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
If your device is out of warranty, I would recommend reaching out to our customer service team directly for the best available service options at 1-800-726-7864.
If you have an international device, please reach out to a local support team in the area in which you purchased the device for further assistance. You can locate contact information using the following link: https://www.samsung.com/us/common/visitlocationsite.html
It happened to me. My rotating bezel also froze. Hold BOTH buttons at SAME Time until the watch starts to Reboot. Then, let go the buttons and let the watch recycle itself. It fixed my issue. Good luck!!
Thank you for reaching out. I can certainly understand your frustration with your watch not responding to the tap at the connection point between your watch and phone. I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
If your device is out of warranty, I would recommend reaching out to our customer service team directly for the best available service options at 1-800-726-7864.
If you have an international device, please reach out to a local support team in the area in which you purchased the device for further assistance. You can locate contact information using the following link: https://www.samsung.com/us/common/visitlocationsite.html
