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I am (was) a 100% loyal Samsung customer for the last 15 years. I always buy Samsung phones and I was excited for my 3rd generation Samsung watch... View Post 
Stephanie Nikki
Unfortunately physical and liquid damages are indeed not covered under the limited warranty. Our ser... View Post |
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Anyone else's active 2 watch all of asunder have the worst battery life? The last 2 weeks I'm not even getting one day out of my watch.... View Post 
SamsungRei
Hello, thank you for reaching out. I know how frustrating it is constantly worried about your watch ... View Post |
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It seems Samsung forgot to include a enter button on location permissions page, I can't pass this page no matter which options I chose.... View Post 
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Touch screen I not reacting to touch, or it will go off and change settings on its own.. like running or walking activities start on their own and... View Post
SamsungRei
Hello, I understand how frustrating the touchscreen not working is.. Here is an article that may hel... View Post |
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Can you bring purchased watch faces from Galaxy watch 3 to Galaxy watch 4 View Post |
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Hi, I received a Galaxy Watch 4 as a birthday gift in September and I've been unable to wear it for weeks because my arm starts... View Post
SamsungRei
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apolo... View Post |
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Hi. I have had my Galaxy watch for over 2 years now so I am afraid that the warranty has run out. I recently went to white water world on the... View Post
SamsungRei
Hello, thank you for reaching out. I understand how frustrating it is when your favorite watch is no... View Post |
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I had to change my google account password and now can't use the play store on the watch. It says I need to sign into my google account again... View Post 
userTrU6dUdiNB
Same thing with my Watch 4, silly the way this works. But that took care of it, just have to recall ... View Post |
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Does anyone know if the Galaxy watch 4 aluminum is water proof or not? I just got it and I was just curious. View Post |
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I'd like an option in phone notification settings. To not receive any notifications from my phone on my watch 4. If it exist already, I dont... View Post |
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Bought the new galaxy watch 4 few weeks ago but for some reason, it wasn't getting any signal ( LTE DATA ) so I couldn't make any calls or... View Post 
userajG4LrEZrv
Explain to us with them why we at being charged for plans of service that don't work as standalone d... View Post |
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I was going to warrant the watch because it was its locking up and not working as smoothly. I not comfortable with some of the features that were... View Post
SamsungRei
Hello, I understand how frustrating it is when your watch is locking up and not functioning. Here is... View Post |
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I am having problems with my watch staying connected to my phone. I will connect it and it immediately disconnects again. Anyone else have this... View Post 
Shibaking89
Mine did when I purchased the galaxy watch 4. With the updates it no longer does it. In the beginnin... View Post |
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When I open Google Maps on my watch it does not display map. It simply shows a blank screen with grid marks. It will provide written directions but... View Post 
Home_in_BKK
On the watch settings: settings > Privacy > Permission manager > Location. look for Map and check "a... View Post |
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I purchased a Samsung galaxy active watch about 14 months ago and it now has the common overheating message appearing. I have tried the suggested... View Post
SamsungRei
Hello, I understand how disappointing this is. Have you tried performing a reset on the watch? https... View Post |
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Whenever I try to connect to mobile data, the button itself is not available. See the picture below. I turned off and on the mobile plan,... View Post 
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Very frustrated here. Bought a Samsung Active 2 watch and all of a sudden it tells me "watch turned off to cool down." I cant keep the... View Post 
userw705Xsvbeh
Bought my watch last July 2020, after a 3 months, the battery was easily drained and had it replaced... View Post |
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Galaxy Watch Active 2 started glitching out opening random apps then froze completely. I did a factory reset and upon restart and syncing with my... View Post 
SamsungAdam
Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doe... View Post |
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How would I make a temp situation where I'm injured and can't go walk or meet step goals? View Post
Home_in_BKK
Sorry for some typo....That's great that you understood the intension. Hope you are speedy recoverin... View Post |
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Hi, I had the Galaxy Watch 3 and did not have this problem with the band but my GW4 is destroying my wrist. ... View Post 
SamsungRyder
I am very sorry to hear of your experiences with the watch 4, and we take these concerns very seriou... View Post |
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Hi, I've recently purchased a Galaxy Watch 4 (Model: SM-R860) and it has been causing pain on my wrist. There is this nerve aching sensation... View Post
SamsungRei
Hello, I understand how concerning the pain in your wrist can be and would be happy to assist you fu... View Post |
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