I am getting error code 4001 while trying to connect the network to the watch. I reached out to tmobile snd they told me it's the samsung issue. Please help.
I had the same exact issue. I solved it by performing a factory reset on both my watch and phone. (This assumes that you already have a watch line set up). Called twice. Both times I called t-mobile, they told me to just reset the watch. That never fixed the issue. Factory reset your phone and watch and let me know if it works for you. Worked for me. Hope this helped.
Yeah unbelievable. No one taking responsibility. The first time I called t mobile, I spent nearly 3 hours. Being transferred several times. A t-mobile care agent claimed that he had a lengthy conversation with Samsung. And that Samsung said it was defective. I ended up sending the first watch back. Called Samsung myself and told them that this was my second watch 5 pro. And they told me that it is an issue on the service provider's side. Samsung rep said something like "http refresh" and to mention that to t-mobile. The woman from Samsung literally told me that I should try a different service provider. If resetting my phone didn't work, I was gonna switch to AT&T and see what happens. It's truly disappointing how many t-mobile employees are just straight up incompetent.
