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Cycle tracker not showing temps using Galaxy watch 6

(Topic created: 09-20-2024 11:06 AM)
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Hannahbanana91
Constellation
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Galaxy Watch

I have the watch 6 with the cycle tracker on. It picks and chooses it seems when it wants to show my temp on the graph. It says it recorded it but doesn't show the temp. Has anyone had this issue?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the skin temperature not functioning as expected with the cycle tracker.

 

Tips for more accurate data recording

  • Wear the watch tightly on your wrist, bringing it toward the elbow and avoiding the wrist bone. 
  • Wear your watch for at least 4 hours during sleep at night. 
  • For accurate results, we recommend wearing the watch at least 5 nights a week. 
  • Charge the watch’s battery to at least 30% or more before going to bed in order to measure your skin temperature. 
  • For accurate measurement, please ensure that the surface of the infrared temperature sensor lens is clean. 
  • Accurate skin temperature measurements may be difficult if there are dust particles or stains on the surface of the infrared temperature sensor lens. Please wipe with a soft cloth or cotton swab. 

Give this link a try for more information on skin temperature and cycle tracking: https://www.samsung.com/uk/support/apps-services/samsung-health-cycle-tracking/

 

If you have additional questions, I would recommend reaching out to our Samsung Health team using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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