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GW4 Classic (J2 XV) No IMEI & No EID

(Topic created: 05-01-2024 10:18 AM)
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Cdeanab
Constellation
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Galaxy Watch

Purchased a Galaxy Watch 4 Classic US LTE from Amazon. I was getting the line connected, but oddly enough there is no IMEI/EID/ICCID. I have is a serial number and FCC ID.

What is going on? Should I be returning this item? Is it defective?

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Cdeanab If it has no IMEI you won't be able to connect it to a carrier. I would return the watch.

BTW, the J2 XV is simply a identifier for that specific watch. Just simply a way to identify your watch when pairing so it isn't confused with your neighbor's watch. It has nothing to do with model number, etc. 

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Cdeanab
Constellation
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Galaxy Watch

To add: I looked up the model number (SM-R895U) and it says that this is a LTE. Weird!

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Cdeanab If it has no IMEI you won't be able to connect it to a carrier. I would return the watch.

BTW, the J2 XV is simply a identifier for that specific watch. Just simply a way to identify your watch when pairing so it isn't confused with your neighbor's watch. It has nothing to do with model number, etc. 

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