Galaxy Watch 3 not responding to touch

[userNlcAYxV6rM]

my galaxy watch 3 is not responding to touchscreen, the wheel and the 2 buttons only work,  I can't find any solutions on the internet, 

[SamsungAdam · Accepted solution]

Good afternoon, thank you for reaching out. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
5. Private message: https://bit.ly/3fbRevo