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Galaxy Watch Stuck on Rebooting Screen

(Topic created: 06-10-2021 05:53 AM)
Samsung_970tUM8
Constellation
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Galaxy Watch

As many others have apparently experienced my Galaxy Watch 46MM is stuck on the screen that says "Galaxy Watch Rebooting" Screen, which flashes about every 5 seconds. Absolutely nothing I do will get it to turn off or reset. I've tried holding down both buttons, one button at a time, every step that support recommends, but nothing works. I put it on the charger, tried the same on there. It is completely stuck on this screen. If it dies, as soon as I put it on the charger this same thing Galaxy Watch Rebooting comes right back. 

I think it's the stupid Samsung Pay App that caused this. Because for a couple days before this a prompt to set up Samsung Pay, kept showing up on the screen randomly throughout the day and then this happens. I did not get it wet. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. This article contains steps to get your watch working again. https://www.samsung.com/us/support/troubleshooting/TSG01003223 If the watch is still in a boot loop after completing the steps, or you are unable to complete the steps because you cannot connect to the Wearables app, then service is recommended. For service options,  please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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DanG92263
Astronaut
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Galaxy Watch
Have you checked the GEAR app for Samsung wearables for an error message on this matter?
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. This article contains steps to get your watch working again. https://www.samsung.com/us/support/troubleshooting/TSG01003223 If the watch is still in a boot loop after completing the steps, or you are unable to complete the steps because you cannot connect to the Wearables app, then service is recommended. For service options,  please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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