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Galaxy Watch 4/5 Notifications come out blurry

(Topic created: 09-19-2023 09:29 AM)
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userZNBKziQnr9
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Galaxy Watch

Recent updated watch is causing my notifications to appear blurry.

So basically when I get a notification, say an outlook message,  when I look at my watch it use to show me part of the message.  Now after the update, all it shows me is a blurry image.  I would have to swipe off of it then swipe right to read the actual message.

What looks new is that now there is a box around the messages.  Im guessing it is now coming as a snapshot picture.

Is there a fix around this.  When i get notifications i would like to turn my wrist and see what the message is.  If its important i can reply if not i leave it.  But now i have to take another step and swipe away the blurry image then go back into the notification to see what it was.  

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Samsung_Moderator
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Community Manager
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your concern with the notifications coming in Blurry and would be happy to look into this further for you. Does this happen with all notifications or specific apps?

 

Have you tried resetting your watch? This will allow you to go back to factory stock software, and we will be able to rule out if this is a symptom of the update. Give this link a try for the proper steps to back up and reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

-Please note to test your device prior to restoring the back-up.

 

The final step I would recommend is submitting an error report. This will allow our team of engineers to get a look at the specific symptom you are experiencing. Give this link a try for submitting an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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JoeJeeps
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Galaxy Watch

I have this issue as well on a Watch 5. It happened after the latest update.

It is a known issue and Samsung was aware of this behavior in beta: https://www.reddit.com/r/GalaxyWatch/comments/16n3va7/galaxy_watch_5_pro_screen_blur_notifications/

I'm hoping for another update, but knowing Samsung's history I'm not holding my breath that they'll ever address this.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out.  I can certainly understand your concern with the notifications coming in Blurry and would be happy to look into this further for you. Does this happen with all notifications or specific apps?

 

Have you tried resetting your watch? This will allow you to go back to factory stock software, and we will be able to rule out if this is a symptom of the update. Give this link a try for the proper steps to back up and reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

-Please note to test your device prior to restoring the back-up.

 

The final step I would recommend is submitting an error report. This will allow our team of engineers to get a look at the specific symptom you are experiencing. Give this link a try for submitting an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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