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Original topic:

Galaxy Watch 4 Classic 46mm LTE / One UI 5 Issues...

(Topic created: 10-03-2023 02:10 PM)
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Boiler
Cosmic Ray
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Galaxy Watch

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After the One IU 5 update my GW 4 has been VERY UNRELIABLE... I've done everything recommended here and elsewhere... 
- Cleared partition
- Full back-up / reset
- Issue of NO NETWORK is somewhat better 
Upon reset/restore it took MANY attempts to restore which told me connection was un-reliable/un-stable. Getting ATT number sync set back up was just as problematic. Once it was all restored and 'stable' I noticed fewer issues like these pics, but the issue is NOT gone. 

Prior to One UI 5 these issues did NOT exist... What does this tell this engineer?! 
- Either there is a bug in One UI 5 OR... 
- GW 4 isn't capable of performing with the load that this update puts on it
- everything here tells me it isn't a device issue

Does sharing here do me ANY GOOD🤷‍:male_sign: 

Does anyone review these and initiate a trouble ticket😏...

Or does Sammy simply assume users will update/upgrade to the newest device to avoid an issue?! My GW4 is less than 2 mo old and a warranty replacement for my OG Galaxy Watch (Tizen) with a total screen failure. 

We need to be heard / taken care of IF Sammy expects us to remain loyal customers... 

Anyone, anyone?! Beuhler?! 

13 Replies
sjharris
Astronaut
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Galaxy Watch
I've had battery issues since that update that did not exist before! I have a GW 4.
DAN003
Comet
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Galaxy Watch
Try going to your carrier
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Boiler
Cosmic Ray
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Galaxy Watch
Help me understand what my carrier may (or may not...) have to do with a OS update issue?
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DAN003
Comet
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Galaxy Watch
carriers play a role in when and how those updates are delivered to your device. I would recommend going to your carrier or calling samsung directly with a representative
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G-dude
Galaxy
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Galaxy Watch
Incorrect. The updates roll thru Samsung's servers, so samsung will have to deal with this error
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Cosmic Ray
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Galaxy Watch
That was my thinking... It's also their bug or premature roll-out NOT the carrier as I see it
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Cosmic Ray
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Galaxy Watch
When is past / how is via Samsung Gear - still not sure how contacting AT&T could affect anything here after the fact. I don't see a logical path to resolution on your reply...?
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Galaxy Watch
I've went to the carrier and they've tried everything and yet to come up with a solution.. Their engineering department is on it.
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Galaxy Watch
I've been having issues with my device since One UI 5 update also. It's not connecting to VoLTE services that my network provides. So I'm not able to call/text or receive call/texts remotely. 🤷🏾‍:male_sign:
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