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Galaxy Watch 4 is not showing contacts

(Topic created: 09-27-2024 05:24 AM)
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cellist2013
Asteroid
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Galaxy Watch

Hello! I have an issue with my Galaxy Watch 4 that I haven't had ever. I started noticing this yesterday. Everytime someone would text me, it will only show me phone numbers instead of contact names. I did check the app itself on the watch and it only tells me "no contacts" with the black background; that's it. There's no plus sign, nothing. I did search this topic on Google and it did talk about resetting the watch, which I did twice, and nothing seems to be working. It also talked about looking at the app setting and seeing if the contacts show "allow", which I also checked and it does say that. I was hoping to find answers on this community and see what else there is to do. Thank you so much!!

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Solution
Sajmon
Constellation
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Galaxy Watch

It worked for me and the contacts came back, but I don't know after which attempt, really. I manually forced synchronization with the Google account on the phone several times, cleared the contacts application memory, added and removed the Google account on the watch, transferred the watch to another phone + synchronization. After some time, the contacts came back and loaded into the watch. I don't know for sure whether the watch couldn't download the data from Google or from the phone. I don't have a clear indication. Before that, there were restarts of the watch, restores and resets - nothing helped. In any case, the issue was also reported to Samsung support, I hope they will look into it and pass it on. At least that's what the English-speaking consultant with whom I spent some time on the channel promised. In any case, forcing synchronization several times may be the right direction. PS. Google has been mixing a lot of different services lately, so this may also be the cause. But why Samsung doesn't download the data directly from the phone and synchronize on this line in such a case is a different story and a question for Samsung.

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22 Replies
kimberleigh
Comet
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Galaxy Watch
Hold down both buttons on the watch until it says "rebooting" ... see if that helps.
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cellist2013
Asteroid
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Galaxy Watch

I tried that, but still the app is the same

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realaud
Honored Contributor
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Galaxy Watch
Did your contacts also disappear from your phone? The phone informs the watch. Is the watch signed into Google?
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cellist2013
Asteroid
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Galaxy Watch

No, my contacts are still with my phone. When I hit settings on my watch, the first account that shows is my Samsung, but if I go into 'accounts and backup', then both my samsung and google are on there. I'm just confused on why this is happening. It hasn't happened before.

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m46
Constellation
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Galaxy Watch

Me too

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Queenzombie
Constellation
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Galaxy Watch
Mine is doing this too and I do not know what to do
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m46
Constellation
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Galaxy Watch

Just happened to me, I was hoping you had found the solution.

 

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m46
Constellation
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Galaxy Watch

Me too!

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dsweat
Constellation
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Galaxy Watch

Mine is doing the same. I've tried resetting the watch and everything is fine till it tries to connect with Google. I saw a post about making sure lock screen says none, and it does. I've tried updating everything related to Google on my phone. in hopes that something will work, but nothing. 

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