Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[TOAD23]

For me I did the the clear cache method and I have not had the problem repeat itself for about a week now hopefully it stays this way now this worked for me idk if it will work for everyone else also when I did this I also deleted the Wearable app and completely reinstalled it from galaxy shop I did those 2 things and the problem has not came back so far

[TOAD23]

I recently upgraded to the S25 Ultra and I paired my Galaxy Watch Ultra to my new phone ever since then during a workout the voice changed from female voice to male voice during workout and I don't know to change it back my assistants voice is still the same as it was, it is only during a workout that I start on my watch. Also my watch has been forcing me to reset and pair to my phone again this is frustrating as I keep my wallet assigned to my watch and my watch face gets reset. Is anyone else having these issues i read i think 2 other people had the watch resetting problem as well hopefully a solution becomes available.

[VinceDog]

Sometimes, it might be a problem with the device and might need to be returned. Im sorry you're experiencing issues. I would recommend returning it and getting a new one. I hope this comment was helpful 😊

[userBqHq3pNgD0]

I have exactly the same issue but with my Garmin Venu 2 - still works perfectly and stays paired to my old device but S25U forgets it within an hour and needs re-paired.

[White_Rhino]

I've had the Galaxy watch hold you for a little over a month now and my phone notified me that the watch is no longer connected. 

I checked the watch and it shows it's not connected to my phone either, so when I get in the wearable app in the longer pops up that I even own a smartwatch. So it forced me to reset the watch and try to pair it again, which I did, just for it to not want to restore it with backup information. Pretty over Samsung at this point. 

[realaud]

1. Did you check that a backup was available before you reset? 

2. Did you enable backing up to the cloud as well as the phone?

It is possible that there was no backup of the watch if the phone/wear app no longer realized you had a watch.  Normally, backups in the cloud are kept for a year, even if you got rid of the watch, as backups can be restored to a new watch.  If you are in the habit of going to bed with the battery below 30%, a backup would not be made.  Backups take place between 1:00 a.m. and 5:00 a.m. but only if the watch and phone are connected and the power level is above 30%. WI-FI should also be on both devices. It is possible that when the phone "forgot" your watch, it also did not keep the backup.  Backups for the watch are saved on the phone.  It is also saved to the cloud only if you turned on that option.

[asha_kanta_sharma]

Try restart both devices, forget the device on your phone, clear the wearable app cache, check for software updates, pair in safe mode, factory reset the watch.

[realaud]

@asha_kanta_sharma You are providing an answer for a question that was not asked.  They already re-paired the watch. The issue was that no backup was available.  Restarting either device isn't going to change that.

[RMFree]

I've had the same problem. Watch just disconnects and no longer shows anything on it but a plain white time.

[RMFree]

Doing a hard reset it connects, shows the watch face and then boom! Disconnects and you have to start all over.