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Original topic:

Galaxy Watch 7/Ultra resetting

(Topic created: 02-11-2025 06:34 PM)
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SKCrews2024
Asteroid
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Galaxy Watch

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😔

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neilth
Supernova
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Galaxy Watch
You should run the Bluetooth diagnostics for both your watch and your phone to see if there's an issue with either device.
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gONE1
Asteroid
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Galaxy Watch
I did run a diagnostic. It says that everything is good. I got an update the other day so hopefully they covered it on that update
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Jmar0724
Asteroid
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Galaxy Watch
I was having the same problem for a little bit a couple of months ago and after doing an update on my phone as well as my watch it seemed to have fixed it. Can't say for sure that's what it was but you never know. I'm curious though, is your phone Samsung also?
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gONE1
Asteroid
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Galaxy Watch
I did just do an update the other day. Hopefully that fixes it. I am using a Samsung as well. This has been going on for awhile now. Just wondering if anyone else were experiencing something like this
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Jmar0724
Asteroid
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Galaxy Watch
Hmmm, for the first time my phone is NOT a Samsung so I figured that was my issue, a Samsung watch and a Google Pixel 9 Pro XL but since I did that update the other day on both devices everything seems to be okay now. Who knows, just hope it stays that way. šŸ™
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OtsMoney
Cosmic Ray
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Galaxy Watch
Ive been having these issues. I have the ultra watch and S25 ultra phone and im having these issues. I have reset my watch yet it still shows up about a day after the reset. It asks me to reset to factory over and over.šŸ¤¦šŸ¾ā€:male_sign:
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Dgwolf05
Asteroid
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Galaxy Watch
Heard it was life360 app. Are you using it?
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Buckeye71
Constellation
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Galaxy Watch

When did you hear this ?

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GreatDrivr
Halo
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Galaxy Watch

@Buckeye71 , 
I apologize if this is a duplicate post, it seems my replies keep getting removed?

I know I've posted this elsewhere in the 30+ pages of comments, but I'll combine & duplicate here for your convenience.

Samsung replied to my feedback request (error/log report) on March 5th, which I submitted via the Samsung Members app. Their response blamed the Life360 app on my phone, committing to the bug being fixed in the next Watch Ultra software update.

Of course, for each subsequent Feedback report I submitted since, their responses are either worthless (telling me to recreate the intermittent issue & resubmit feedback), or contradicting their previous responses, blaming something else.  They've replied blaming Google Play Services, & even claiming "Resetting is a normal Android behavior to maintain device performance".  Clearly, they're not even pretending to read the explanation I included in the feedback.

Another member shared (on Monday, March 24th, I believe) that their feedback response from Samsung claims it was already fixed in a software update, instructing to check for & install updates.  They, & myself haven't had any updates available since March 11th for S23Ultra & Jan. 22nd for Watch Ultra.

Meanwhile, the disconnects & required factory resets continue for me, as recently as yesterday.

Summary: I'm not convinced they (Samsung) care enough to investigate, have any clue what's going on, nor have any urgency toward getting it fixed.  Yet, this growing thread & the constant combining of other threads CLEARLY indicates this is a huge issue that they're refusing to properly acknowledge & especially refuse to fix in a timely fashion.

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T0m8t0s0up
Asteroid
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Galaxy Watch
This is really annoying and I can't find a solution. Every other time I charge my watch, I get a disconnected notification on my watch saying I need to disconnect and reset to pair my watch again. This only started happening after I used smart switch from my s24 ultra to my new s25 ultra. I keep seeing other people have the same issue but no response from Samsung. It's really annoying to reset the watch ever week and adjust my settings and apps and stuff. Really thinking of just quitting on it. This has been happening for two months already (since the s25 ultra came out). 

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