Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[Jeremy8274]

I will say, the first time it happened I'd previously uninstalled Smart Switch and that was a huge error. With it, you can backup your settings which makes the unwelcomed reset a little less painless.

[SKCrews2024]

I figured that out just last week. The issue is with Smart Switch.

[Twabbles]

So far, what seems to have "worked" is when it is asked to restore after doing to resetting. Make new, Dont restore, and I also stopped using the watch face I purchased and now using one of the pre-installed ones.
So far, it's been 3 weeks without the disconnect and reset notification. It may have been the 3rd party watch face....?

[GreatDrivr]

@Twabbles , thanks for the response.  I wish you the best regarding your situation, but I can confirm from my own experience, even "Set up as NEW Watch" (not using restore) still resulted in a disconnect from my phone within 2 weeks or less, requiring a watch factory reset to reconnect.

Regarding watch faces, I've always only used a pre-installed, Samsung-recommended face.  Not that I haven't WANTED to use/purchase 3rd party faces, rather I've held off for two reasons...  1)  I didn't want to introduce another set of factors into this bug.  2)  I've heard configuring complicated watch faces via the Wear app tends to crash, requiring a difficult setup which must be done directly on the watch.  It's bad enough having to re-set up my watch every time I'm forced to factory reset it...  I'm not looking to make it worse by having to reconfigure a complicated watch face each time too.

Good luck, keep us posted!

[GreatDrivr]

All - It seems this "Watch Disconnect & forced reset" issue has made headlines via a few tech & news outlets, etc...

Just search Google or similar for something like, "Galaxy Watch forced reset".

Not surprisingly, each of those platforms have confirmed the insane # of examples on various forums & the Samdung Community...  Also not surprisingly, none of those tech/news outlets have received a response from Samdung when contacted about this issue.

Related...  I checked again this morning for a Software update (as I have every morning since the Jan. Watch update that introduced this bug).  Still no update available.

[Samsung_Moderator · Accepted solution]

UPDATE: 

A Bluetooth connection error has been identified on Galaxy Watch7 and Watch Ultra devices due to a software issue.

A software patch is being developed to address this issue, and a solution will soon be available. We are working diligently to release the software patch as soon as possible. You will be notified once it is available for download on your device.

In the meantime, we recommend backing up your watch before performing any resets. You can also check your device's software version by going to Settings > About > Software Information> Software Version. If an update is available, follow the prompts to install it.

We understand the frustrations and apologize for any inconveniences. We are marking this message as the solution at this time in order to pin it so others are aware of the upcoming software update. Thank you for your understanding and patience as we work towards a resolution. 

If you, too, experience the same symptoms, make sure to leave a like on this thread to boost visibility. Discussions will be left open within the thread. If you'd like to join the conversation, we simply ask before posting, that you please keep in mind our community guidelines. 

[L1Wolf]

It's great that you are working on an a fix, but since it has not been released and then confirmed to resolve the issue, you cannot legitimately claim this issue is resolved. It is quite shameful how Samsung has failed to properly address this issue by deleting posts, claiming it's resolved when it's not, and not even acknowledge the issue exists for months while your users struggle. I have dozens of Samsung products in my house. They will be my last due to the way Samsung has handled this issue. You truly do not care about your customers.

[Firecaptain]

Mine did it 3 days ago. I hope that the fix is out soon!

[Members_lFHqM1z]

Please get this fixed as soon as possible... my watch is requiring a reset almost every other day now.

[BC525]

OK, this is getting old having to reset and reconfigure my watch every other day.......