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Galaxy Watch Active 2 wont charge due to overheating

(Topic created: 05-01-2020 10:23 PM)
userbqFh1jvpog
Constellation
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Galaxy Watch

Hi, today i tried to charge my Galaxy Active 2 watch but it won't charge. The charging stops after few minutes and an error message shows "Cant charge, watch needs to cool down"15883967340447581142311128476011.jpg

 

15883967615755382690753126173297.jpg

 

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SamsungJace
Honored Contributor
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Galaxy Watch

Hello!

Thank you for reaching out, I can understand doing so experiencing this symptom. Is your device able to power on to be able to reset the device? You can see how to reset your device by using this link, I would recommend doing this if you have not performed this already. 

https://www.samsung.com/us/support/answer/ANS00084702/

Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If the symptoms persist, after this troubleshooting has been done, the unit may require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

If you're outside the US or have a non US model device please visit this link for the contact information for the support team in your region/the devices region for further support and any other available options. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungJace
Honored Contributor
Options
Galaxy Watch

Hello!

Thank you for reaching out, I can understand doing so experiencing this symptom. Is your device able to power on to be able to reset the device? You can see how to reset your device by using this link, I would recommend doing this if you have not performed this already. 

https://www.samsung.com/us/support/answer/ANS00084702/

Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If the symptoms persist, after this troubleshooting has been done, the unit may require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

If you're outside the US or have a non US model device please visit this link for the contact information for the support team in your region/the devices region for further support and any other available options. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userQizW7O1VGc
Constellation
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Galaxy Watch

Hi.

 

I had the same issue and the watch completely stopped charging.

 

First solution was to buy a new charging pad from Amazon. It popped right off after being reset and then ran down to 3%. I thought my problems were through. 

 

But then again last night, at about 23% I set it on the new pad about an hour before retiring, as I use the watch to track sleep. It charged to 65% and then stopped and again said too warm. So I waited and set it on the charger when I went to bed.

 

Got up this morning, and still 65%. I stopped charging, moved the cable to a different lower wattage charge and set it on top. It charded to 85% and then stopped. Took it off, and 1/2 hour later tried again. This time it charged  completely to 100%. Ran all day and now at 93%.

 

I am thinking I may have solved the problem by not letting it get so low before topping it off? and then watching the temp. I'll see what it does tomorrow morning, when it will likely be around 75-80% maybe.

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