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Galaxy Watch Ultra Sleep tracking

(Topic created: a month ago)
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DareD3vil
Constellation
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Galaxy Watch
All of a sudden, my Galaxy watch Ultra is no longer recording my sleep. I've checked for software updates, run diagnostics, restart at the watch, all to no avail. Is anyone else experiencing this issue, or know of any solutions?
7 Replies
Jmaule
Asteroid
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Galaxy Watch
I have to restart it each time. I think it's a feature built in but could be wrong. It works for 2 to 3 days before I have to restart it
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@DareD3vil Sorry that you are having this issue. I haven't experienced any issues. Have you tried resetting the watch? 

DareD3vil
Constellation
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Galaxy Watch
No, I'm hoping for a software update/solution before I try resetting.
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Up to you.

Resetting only takes a few minutes. Waiting for a software update could be quite a while.
oodat
Constellation
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Galaxy Watch

I'm having the same issue that started about a month ago.
It was working fine then sleep tracking suddenly stopped working.
Resetting the watch works, but only for a day or two, then it stops tracking again.
Tried emptying Samsung Health app cache as well.

Really irritating as I don't have the time or patience to go through the watch reset process every single day!

Definitely an ongoing issue

 

Angeliniz
Constellation
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Galaxy Watch
I also began having the same issue about 2 days ago, but with Galaxy Active2 Watch. Looking in my health connect it looks like the sleep time is also being assigned to the wrong date. [e.g. on Sunday it says I slept from 2-5, 11-7, and 10-5 all on the same day when it was actually different days. I restarted my watch, restarted my phone, disconnected and reconnected the watch, clear cache, etc. And nothing works.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch Ultra no longer tracking sleep. As you have tried all the troubleshooting steps available, I would recommend submitting an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692