Galaxy Watch Ultra number sync not working on At&t

[Zackwalton]

Does anyone else have issues transfering an old watch line to the Ultra? Whenever I try to log in to my at&t account to transfer my old watch line to my new line, it says incorrect account even though everything is correct and kicks me out

[realaud]

You have to contact AT&T

[Zackwalton]

I talked to them. It's a problem on Samsungs end, not AT&T. Most likely, due to the watches not being officially out yet

[meself]

It could be a activation issue

[LongHiker · Accepted solution]

@Zackwalton AT&T probably won't load the IMEIs onto their system until the release date of 7/24. 

[ToroToro]

Having the same issue. This is helpful information. I'll wait till the 24th and try again.

[Members_T88TFMX]

I tried to do for past few days since I got my new watch. Neither the wearables app (which I have to request a new data plan (charging me $35 for activation) nor customer service can link my old data plan to my new watch. They suggested that I go into a physical store to have it activated. ATT customer service also said in their system the watch shows up (when entered with IMEI number) that the watch requires a "Physical sim" which we all know is not true. I will go into the Store today to see if they can activate it. If they cannot, I will return the watch to Samsung and repurchase it through @ATT. The problem is that I already mailed in my old watch to Samsung for the $200 credit.

[user1gyZX5aQYJ]

I'm having the and exact issue

[userbmcVCErLSS]

I as well am having the same issue now. What was the fix? Or how did you resolve this issue?