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Galaxy Watch getting hot and shutting off to cool

(Topic created: 10-31-2021 03:43 PM)
Bossy_1
Constellation
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Galaxy Watch
Galaxy Watch purchased as Birthday gift 2018 and after success with Gear S2 felt that we would have a great time together. On 10/16/2021 it started getting hot and provided message that would shut down to cool. No worries appreciated the notification. Ever since then; and with full charge  upon turning on it immediately began losing battery life and within 5 seconds notifications show that must shut off to cool. Software update was completed a few days b4 first incident and weirdly it keeps flipping to airplane mode also. Factory reset and troubleshooting have not been successful. Any other suggestions?
 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I  understand how disappointing it is not to be able to use your watch. Unfortunately, as the troubleshooting has not helped, it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. for service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



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11 Replies
Anonymous
Not applicable
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Galaxy Watch
I would talk to your wireless carrier and have them look at the issues.
maxnuckles
Astronaut
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Galaxy Watch
They're not going to do anything but either refurbish it if she has insurance or tell her to upgrade
maxnuckles
Astronaut
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Galaxy Watch
Listen I'm going to tell you what you going to do you're going to go to AT&T tell him to take that piece of **bleep** back and get you either the Galaxy watch 3 which is excellent I have got in the beginning of the year or go ahead for the for but that too garbage sorry
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I  understand how disappointing it is not to be able to use your watch. Unfortunately, as the troubleshooting has not helped, it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. for service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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DatDude205
Asteroid
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Galaxy Watch
Why do my watch keep over heating and shutting off 
codyjoe
Astronaut
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Galaxy Watch
Maybe because you have it in a hot environment 🤔
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DatDude205
Asteroid
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Galaxy Watch
I had it for a year and it's in my home. I can't charge it or anything
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DarkPhox
Comet
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Galaxy Watch
What all do you run on it?
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DatDude205
Asteroid
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Galaxy Watch
I just use it day to day. Take it off the charger wear it to work then to the gym... back home then back charging.

I had it for over a year and it just started doing this 2 weeks ago.
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