Galaxy Watch4 BT connection lost when using Buds2 Pro

[MorganBateson]

Hi,

If I connect my Buds2 Pro on my Galaxy A51, instantly my watch4 loses it's Bluetooth connection to my watch. Usually after a while the connection gets restored.

But the disconnect is every time, instantly upon using my Buds2 pro on the A51

hopefully something simple is to blame.

So far tried:

- Remove BT connection of watch4 on A51

- reinstall Watch4

- reinstall A51 to factory default 

Buds2 pro, A51 and Watch4 operating on latest updates/firmware

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your watch loosing Bluetooth connection to your watch if you connect your Galaxy Buds 2 pro with your A51 and I would be happy to look into this further for you. 

Are you pairing your buds and watch using the Galaxy wearables app?

The first step I would recommend is resetting your network settings. Please know this will remove any paired Bluetooth connections and Wi-Fi networks you have set up. Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

The second step I would recommend is resetting your buds and watch. Give these links a try for steps to properly reset your buds and watch: https://www.samsung.com/us/support/answer/ANS00084702/ and https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If you have tried the troubleshooting provided, I would recommend submitting an error report as this will allow our team of engineers to be able to review the symptoms you are experiencing. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

You can also take you devices to our local service center, so one of our certified technicians can get a hands-on look at the symptoms you are experiencing. Please use this link to find a local Samsung Certified service center in your area: https://www.samsung.com/us/support/service/locations/