Galaxy active 2 watch steps not recording properly

[Shui]

Something is wrong with steps counter. I checked my health app and the watch recorded steps when my watch wasn't even worn! In the middle of the night!

What's going on??!!

[MaryWL]

My Watch 2 isn't giving notifications, steps aren't recording correctly, heart rate isn't recording and the ECG doesn't work. The only thing that works now is it tells time.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out and welcome to the community. I can certainly understand your concern with the multiple symptoms you are experiencing and would be happy to look into this further for you. The first troubleshooting step I would try for the symptoms is to reset you Galaxy active 2. Give this link a try for the proper troubleshooting steps to reset the watch: https://www.samsung.com/us/support/answer/ANS00084702/

If you have tried resetting the watch and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html