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series 5 watch is not recording workout details only total time swimming laps

(Topic created: 05-16-2023 01:38 PM)
VKR1
Astronaut
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Galaxy Watch

watch battery died while swimming 2 sessions ago. Since then i am able to see total time swimming laps not the other workout details like total distance, total strokes, split times, average speed, average pace,heart rate zones etc.  otherwise the watch is working normally. What do I need to do now?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your workout details not showing properly and would be happy to look into this further for you. The first troubleshooting step I would recommend is to reset your Galaxy watch. Please make sure you backed up your watch prior to resetting. This will allow the watch to go back to factory default settings. After resetting your device, please test your device prior to re-installing the back-up. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting the watch, and you are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your workout details not showing properly and would be happy to look into this further for you. The first troubleshooting step I would recommend is to reset your Galaxy watch. Please make sure you backed up your watch prior to resetting. This will allow the watch to go back to factory default settings. After resetting your device, please test your device prior to re-installing the back-up. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting the watch, and you are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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