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‎07-22-2024
08:20 PM
(Last edited
‎07-30-2024
09:44 AM
by
SamsungRyder
) in
My watch stops charging at 2% and keeps rebooting. I tried a force restart, but it didn't work. I cannot do a factory reset since the battery level is always at 2%
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‎07-30-2024 09:44 AM (Last edited ‎07-30-2024 09:45 AM ) in
Galaxy WatchHello, thanks for reaching out, and I can see how confusing and even frustrating it is for the watch to not be able to shut down automatically. Since you said the watch is now charging and working otherwise, you can try a reset for sure. This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00084702/
If the troubleshooting is not helpful, or it starts doing what it was doing to cause this post again, the watch will need to be evaluated by a certified technician. For service in the U.S., you can take the watch to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the watch in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎07-22-2024 08:39 PM (Last edited ‎07-22-2024 08:43 PM ) in
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‎07-24-2024 11:45 PM in
Galaxy WatchNo, it's not a battery issue. It seems something is stuck in the power button. Now the watch is charging and working, but it cannot shut down automatically; it keeps turning on
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‎07-25-2024 12:03 AM in
Galaxy Watch![Samsung Moderator Samsung Moderator](/i/rank_icons/moderator.gif)
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‎07-30-2024 09:44 AM (Last edited ‎07-30-2024 09:45 AM ) in
Galaxy WatchHello, thanks for reaching out, and I can see how confusing and even frustrating it is for the watch to not be able to shut down automatically. Since you said the watch is now charging and working otherwise, you can try a reset for sure. This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00084702/
If the troubleshooting is not helpful, or it starts doing what it was doing to cause this post again, the watch will need to be evaluated by a certified technician. For service in the U.S., you can take the watch to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the watch in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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