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Original topic:

Galaxy watch 5 charger not working

(Topic created: 04-03-2023 08:31 AM)
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Qtmandij
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‎04-01-2023 12:30 AM (Last edited ‎04-03-2023 06:57 AM by Samsung Moderator ) in 

Galaxy Watch

My Galaxy 5 watch charger is faulty for some reason. Just bought it about 3 weeks ago. Was working fine and now it shorts out and takes all day to charge sometimes

 

 
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Samsung_Moderator
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‎04-03-2023 08:31 AM (Last edited ‎05-19-2023 07:12 AM by Samsung Moderator ) in 

Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your charger not working and would be happy to look into this further for you. 

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try for steps to assist with your watch not charging: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

Have you tried another charger with your watch to see if you experience these symptoms?

 

Are you using the original charger that came with the watch?

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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