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‎03-20-2024 09:25 AM (Last edited ‎03-22-2024 03:07 PM by SamsungAdam ) in
Galaxy WatchIs anyone having any problems after the latest update to the galaxy watch 6? I had an update last weekend and since then, it seems that my watch battery drains faster, and I've had 3 instances where my screen stopped responding (the buttons still worked), and I had to force a reboot to get the screen to begin responding again. Any input? Software says "System version 13, Wear OS 4."
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‎03-22-2024 03:10 PM (Last edited ‎04-15-2024 02:24 PM by SamsungJustin ) in
Galaxy WatchThank you for reaching out. I can certainly understand your frustration with the battery drain and having to reboot your watch due to the screen becoming unresponsive after the update.
If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
For your battery draining rapidly after the update give this link a try: https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-watch-6-series-battery-drain-on-Bluetooth-an...
You can also try changing up the mobile network connection settings to help with battery drain issues. To do this, Swipe down > Settings > Connections > Mobile Networks > Auto
If you still continue to experience these symptoms, I would recommend a service repair.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎03-20-2024 10:37 AM in
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‎03-20-2024 10:54 AM in
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‎03-21-2024 06:40 AM in
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‎03-21-2024 11:26 AM in
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‎03-21-2024 11:45 PM in
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‎03-21-2024 11:28 AM in
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‎03-20-2024 11:09 AM in
Galaxy WatchLet the battery adjust, it typically takes up to a week.
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‎03-21-2024 11:26 AM in
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‎03-21-2024 04:43 PM in
Galaxy WatchI have the same problem on watch 6 since software update. Screen responded for a short period of time after reboot but then locks up.