Galaxy watch Active 2 watch screen concern

[IzzyT]

I know it's old but it's never been through anything that would cause this...

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your watch screen not being attached to your Galaxy active 2. As your device is out of warranty, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for the best assistance.