The touchscreen stopped working. I got this watch in April, and it was working fine until now. It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?
Solved! Go to Solution.
If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you still continue to experience these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
- Facebook Messenger: http://m.me/samsungsupport
- Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
- Private message: https://bit.ly/3fbRevo
- Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.