1 Solution
Accepted Solutions
(Last edited by
SamsungJustin
) in
Thank you for following up. I am sorry to hear about the symptoms you are experiencing with not being able to pair your device due to a network connection error. I would recommend submitting an error report via our Samsung Members app. By doing this, it will alert our engineers. 🙂
Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.
2. Tap on Get help
3. Scroll down the screen and select Error Reports
4. Choose a category
5. Tap on Frequency and Choose between Once, Often or Sometimes
6. Tap on the text box and explain the issue you are facing with your Galaxy device. Please provide as much details as possible. If you would like to add any screen recordings or screenshots to your error report tap on
7. Once you are ready to send your error report select
Please ensure Send system log data is ticked. Once the Error Report has been sent, you will be able to review it within your feedback section.
