I hope to contact customer service, but I am unable to get any response at all.

[kidkoei]

I have some product-related issues and have contacted Samsung's customer service many times. However, each time their response has been evasive and delayed. They now require me to use their new customer service system, but every time, the replies are from a chatbot, and no actual representative has responded to me. This has severely impacted my user experience and caused damage to my property rights. I hope to directly get in touch with them. Does anyone have any good suggestions?

[meself]

There is a chat function on the site think maybe sales not sure on support anyway the 800 number also

[kidkoei]

Thank you very much, but I sigh because there is no way to contact Samsung now. I couldn't even find any email contact information on their website.

[meself]

Think they have set hours so maybe try in morning til early evening time not sure if the holidays will affect the hours

[MrGhoul]

You can contact Samsung by calling the 1800 number in the link

https://us.community.samsung.com/t5/News-and-Announcements/OFFICIAL-Get-Support-24-7-365-by-texting-...

https://www.samsung.com/us/support/contact/

[kidkoei]

thanks but does not work, I made a query and they never answered me

[neilth · Accepted solution]

Try emailing the Samsung CEO about your problem and the lack of support you've been experiencing: https://www.samsung.com/us/support/contact/email-the-ceo/

[kidkoei]

thanks