Watch 6 Classic LTE overheating

[Cezus]

I get Watch Classic 6 47 mm LTE and as soon as I turn on LTE service my watch is going to cooling mode. I spoke with customer service and they offer exchange. So I agree and 5 days later I get another new "working" Samsung Watch 6 Classic LTE. Well after setup and turn on LTE service i have exactly same issue. Watch is going to cooling mode and can't do anything. Question is what would you guys do? 

[Samsung_Moderator · Accepted solution]

Hello, We can certainly understand your frustration with the watch overheating. Here is an article with some factors that can affect the temperature of the watch.  https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi... 

Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/

Also check to see if the software is up-to-date. If the watch is still overheating, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

We also recommend submitting an error report immediately when the issue occurs to provide this information to the engineering team. Error reports can be submitted following these steps: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report