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Original topic:

Issues with Galaxy Watch 4/5/6 after Watch UI 6 Update

(Topic created: 12-05-2024 05:13 PM)
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Sajithkumar392
Constellation
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Galaxy Watch

Dear Samsung Team,

I am experiencing several issues with my Galaxy Watch 6 after updating to Watch UI 6:

1. The watch frequently locks by itself without reason.


2. Heart rate tracking is not functioning properly, even when continuous monitoring is enabled.


3. Sleep tracking has completely stopped working.

 

I have already tried troubleshooting steps, including restarting, checking settings, and performing a factory reset, but the problems persist.

These issues have significantly impacted my user experience, and I hope they can be resolved soon. Please advise if there is a fix or if a patch update is in progress.

Thank you for your support.

Best regards,
Sajith Kumar 

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35 Replies
Blueeyedkitten32
Asteroid
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Galaxy Watch

I finally cleared the cache on the watch haha 

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realaud
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Galaxy Watch

Did it help, or you haven't got to test it yet?

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Blueeyedkitten32
Asteroid
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Galaxy Watch

Galaxy watch 6 and it's paired to samsung galaxy S24

realaud
Honored Contributor
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Galaxy Watch

It's trickier on the watch than the phone. If your watch dialed 911 you probably tapped the home button 5 times in rapid succession rather than more slowly. You really only need to tap it 2-3 times. I usually just press and hold for a beat.

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Blueeyedkitten32
Asteroid
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Galaxy Watch

Lol I did i mean if you look at the instructions it does say to keep pressing it lol so that's what I did. 

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userpCJNx6V7HS
Constellation
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Galaxy Watch
I'm having the same problem with my new watch7 (s25 ultra)
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