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Original topic:

Missing audio on watch when making or answering calls

(Topic created: 04-22-2024 01:40 PM)
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Oneniner
Asteroid
Options
Galaxy Watch

Galaxy Watch Pro 5

Pixel 4a 

I get the notification on the watch for phone call. I answer the call from the watch, but the caller can't hear me from the watch and I can't hear the caller through the watch. The caller is heard through the phone and can hear me through the phone.

 

DND , bedtime, theater are off. Bluetooth connected, Wi-Fi off. 

I can use Google Assistant from the watch and hear results through the watch. 

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Oneniner
Asteroid
Options
Galaxy Watch

Yes. That is correct. I did a reset of the watch and it is working now. Sorry I did not close this.

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your audio not functioning as expected for calls on your Galaxy watch 5 Pro. Just to clarify, if you switch the call from the phone to the watch are you able to hear the caller and are they able to hear you?


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jezDean
Constellation
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Galaxy Watch

I'm having the same problem, I have done a reset multiple times and a factory reset still has the problem. The watch works for a few hours and then I cannot hear anything on incoming or outgoing calls..

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Solution
Oneniner
Asteroid
Options
Galaxy Watch

Yes. That is correct. I did a reset of the watch and it is working now. Sorry I did not close this.

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