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Original topic:

New galaxy watch 7 band giving me rash

(Topic created: 08-04-2024 11:40 AM)
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poncho17u
Asteroid
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Galaxy Watch
Has anyone else gotten a rash from wearing the silicone band that comes with the watch 7? I was so intrigued, first time owning a smartwatch and starting wearing all the time cause I wanted to track my sleep but now after o couple days wearing it 

image

I have this marks on my skin, is this normal? Should I be worried? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864.

 

When you call them please be sure to have the following information ready:

 

Name, Street address, Email, Best Contact number, Full Model number and serial number/IMEI, and any photos of the irritated area you may have. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo  We'd be happy to help any way we can. 

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20 Replies
meself
Honored Contributor
Options
Galaxy Watch
Wow not heard of this but could be the band material
cutebunny10
Galaxy
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Galaxy Watch
Normal need to put it off when you sleep
GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch
To track your sleep, you have to wear the watch


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cutebunny10
Galaxy
Options
Galaxy Watch
Oh
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jspenceolson
Cosmic Ray
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Galaxy Watch
New sport band has latex, do you have a latex allergy?
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poncho17u
Asteroid
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Galaxy Watch
Not that I'm aware of, but I'll keep it in mind!
jspenceolson
Cosmic Ray
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Galaxy Watch
Also maybe you got some residue from somewhere outside and it got under the band. Try cleaning it with rubbing alcohol and then drying it and 0utting it back on
poncho17u
Asteroid
Options
Galaxy Watch
Definitely good idea, I'll try this
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sbllbs
Galaxy
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Galaxy Watch
Yes. I threw my bands in the trash. Good thing they came for "free" the recycled material is hard, scratchy, and awful.